Privacy policy

5.1        Based on the performance of a contract

Urban Sense processes personal data necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to the conclusion of a contract.

• When requesting a quote

When you request more information about the services or products of Urban Sense you can request a quote through different channels (telephone, website, social media, …). Urban Sense processes personal identification data (e.g. name and email) to provide you with an adequate proposal.

• When processing an order, following up on invoices and commercial agreements

When you order services or products from or deliver to Urban Sense, Urban Sense processes personal identification data and professional data to correctly follow up the order or delivery.

• When applying for a job

Urban Sense regularly seeks new enthusiastic and motivated employees to join our team. During the job application procedure Urban Sense processes the following categories of personal data:  personal identification data, personal characteristics (e.g. birthdate, language, …), competences, educational history, career, curriculum vitae, image, work references.

• When participating in an event

Urban Sense organises events. In the organisation of such an event, we process personal identification data, professional data at registration.

5.2        Based on consent

When processing personal data based on your consent, you always have the right to withdraw your consent. (see 10. What are my rights and how can I exercise them?)

• When completing a customer satisfaction survey

Urban Sense asks permission to link personal data (identification data and professional data) with the results of a customer satisfaction survey. We only use this data to improve our services. Urban Sense uses a research agency as processor for this purpose, but it will not use the data for other purposes and will not pass it on to third parties for its own use.

• When creating a recruitment reserve

If Urban Sense does not hire you after a job application, but would like to keep you CV for future opportunities, Urban Sense will ask for your permission to keep your CV.

• Use of targeted visual material on social media and the website.

When publishing targeted images on social media and the website, Urban Sense will ask for your permission. With targeted images we mean images in which the person is clearly identifiable (close-up, image focused on a certain person, posed photo, …).

• When indicating eating preferences if you register for an event and/or training course.

If you wish, when registering for an event or training you can indicate your food preferences, so that we can provide suitable food for catering. Only quantities and no personal details are passed on to the catering company.

5.3        Based on the legitimate interest

Urban Sense processes personal data based on a legitimate interest in which Urban Sense has made a balancing of interests.

• When using security cameras

In and around the buildings of Urban Sense cameras are installed for the purpose of preventing, detecting or identifying nuisances or crimes against persons and goods and maintaining public order. Images are collected, processed and stored for this purpose.

• When dealing with a question, offering help or offering information at your request

You can contact Urban Sense through various channels (telephone, correspondence, email, chat, contact form website, social media). We will only use the personal data you provide to answer your questions.

• When inviting a customer satisfaction survey

Urban Sense invites customers to participate in a customer satisfaction survey. For this purpose we work together with a research agency.

• When carrying out competency tests during the application period

In order to screen an applicant, Urban Sense conducts an assessment of the candidate’s competences and personality. Urban Sense will use an assessment agency as a processor, but we will not use the data for other purposes and will not pass them on to third parties for their own use.

• When creating an application summary list showing the status for each data subject involved

Due to the many applications that Urban Sense processes and the different channels through which new candidates are introduced, there is a legitimate interest in creating a list so that candidates we refuse do not re-examine after a few weeks. This list only contains personal identification data.

• When passing on a C.V. intra-group

Urban Sense is part of Part of The Human Factory. If someone applies for Urban Sense, Urban Sense can distribute this application within The Human Factory. If you, as an applicant, only wish to apply for Urban Sense, please state this explicitly.

• When keeping contact details to notify you as a friend or family member of our employee in the event of an emergency

We ask our employees to provide contact details of an acquaintance and/or family member so that we can notify them in the event of an emergency.

• When using images for public relations and/or journalistic purposes

When Urban Sense organises a company event, Urban Sense has a legitimate interest in doing public relations in order to attract new employees and/or new customers. The visitors of the event are informed in advance and have the opportunity to oppose taking the photo: at the event itself against the photographer or after the event by sending an email to info@sirus.be.

• When improving the quality of the website

Urban Sense uses tools to gather statistics and gain insights about the use of the website. This information is anonymised and not linked to your personal information. Analytics tools use cookies. These are text files that are placed on your computer to collect standard internet logging information and behavioural information. More information can be found in our cookie statement.